Terms & Conditions of Service

By accessing or using the website and services of Divine Grace Medical Care ("we," "us," or "our"), you ("you" or "patient") agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our website or services.

Divine Grace Medical Care, led by Maria Roselyn Calungcaguin, APRN, is a Florida-licensed medical practice offering in-person and telehealth primary care services, including but not limited to:

• In-person and virtual primary care consultations.
• Acute and minor illness treatment.
• Adult and senior healthcare.
• Chronic condition management.
• Medication monitoring and reconciliation.
• Laboratory and diagnostics coordination.
• Specialty referrals and collaboration.
• Health education and coaching.

Our services are available exclusively to individuals physically located within the State of Florida at the time of service.

Divine Grace Medical Care operates on a self-pay basis. We do not bill or accept health insurance, Medicare, or Medicaid. Patients are responsible for the full cost of services at the time of service unless other arrangements have been made in writing.

• Fees for services will be disclosed prior to or at the time of your appointment.
• Payment is due at the time of service unless a payment plan has been agreed upon in advance.
• You are responsible for any third-party costs, such as laboratory fees, pharmacy charges, or specialist referral costs, which are billed separately by those providers.
• Cancellations with less than 24 hours' notice may be subject to a cancellation fee.

Telehealth services are provided to Florida residents in accordance with Florida telehealth laws. By participating in a telehealth consultation, you acknowledge and agree that:

• You must be physically located in Florida during the telehealth visit.
• Telehealth may not be appropriate for all medical conditions, and in-person evaluation may be required.
• Technology failures, connectivity issues, or other disruptions may affect the quality of the consultation.
• In the event of a medical emergency, you must call 911 or go to the nearest emergency room. Telehealth is not for emergencies.
• You are responsible for providing accurate contact information and ensuring a private, secure location for your visit.

The content on this website is provided for general informational and educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this website.

As a patient, you agree to:

• Provide accurate, complete, and truthful medical and personal information.
• Inform us of any changes to your health, medications, or contact details.
• Follow the treatment plan and instructions provided by your provider.
• Keep scheduled appointments or provide timely notice of cancellation.
• Treat our staff and providers with courtesy and respect.

To the fullest extent permitted by law, Divine Grace Medical Care, its providers, and staff shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website or services, including damages resulting from technology failures during telehealth visits. Nothing in these terms limits liability for gross negligence or willful misconduct as prohibited by Florida law.

All content on this website, including text, graphics, logos, and images, is the property of Divine Grace Medical Care or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

These Terms & Conditions are governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute arising out of or relating to these terms or our services shall be resolved in the state or federal courts located in Polk County, Florida, and you consent to the exclusive jurisdiction and venue of such courts.

Medical malpractice claims are subject to Florida's medical liability statutes, including Chapter 766, Florida Statutes, which require pre-suit notice and screening.

We reserve the right to modify these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised terms.

For questions about these Terms & Conditions, please contact us: