Privacy Policy

We may collect the following types of information:

• Personal Information: Name, date of birth, address, email address, phone number, and other contact details you provide when scheduling an appointment or completing intake forms.
• Health Information: Medical history, symptoms, medications, and other clinical details you share during consultations or through our intake questionnaire. This is Protected Health Information (PHI) governed by HIPAA.
• Payment Information: Self-pay billing details and transaction records. We do not store full credit card numbers on our systems.
• Technical Data: IP address, browser type, device information, and usage data collected automatically when you visit our website.

We use the information we collect to:

• Provide, coordinate, and manage your medical care and telehealth services.
• Schedule and confirm appointments and send reminders.
• Process payments and maintain billing records.
• Communicate with you about test results, treatment, and follow-up care.
• Comply with legal and regulatory obligations under Florida and federal law.
• Improve our website, services, and patient experience.

We do not sell your personal or health information. We may share your information in limited circumstances:

• For Treatment: With specialists, laboratories, pharmacies, and other providers involved in your care.
• Service Providers: With trusted vendors who support our operations (e.g., scheduling, telehealth platforms) under Business Associate Agreements that require HIPAA compliance.
• Legal Compliance: When required by law, court order, or to protect public health and safety.

For details on how your health information specifically is used and disclosed, please review our HIPAA Notice of Privacy Practices.

We implement administrative, physical, and technical safeguards designed to protect your information in accordance with HIPAA Security Rule requirements. These include:

• Encryption of PHI in transit and at rest.
• Access controls limiting PHI to authorized workforce members.
• Regular security risk assessments and workforce training.
• Secure, HIPAA-compliant telehealth and scheduling platforms.

Despite these safeguards, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information.

Our website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

Under applicable law, you have the right to:

• Access and request a copy of your personal and health information.
• Request correction of inaccurate or incomplete information.
• Request restrictions on certain uses and disclosures.
• Opt out of non-essential marketing communications.
• Receive notification of a breach affecting your information.

To exercise these rights, contact us using the information below.

Our services are directed to adults. Divine Grace Medical Care does not knowingly collect personal information from children under 18 without parental or guardian consent. If you believe we have collected information from a minor inappropriately, please contact us.

As a Florida-licensed practice, we comply with the Florida Information Protection Act of 2014 (FIPA) and applicable Florida medical privacy statutes. In the event of a breach involving personal information, we will provide notice as required by Florida law.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or our data practices, please contact us: